Frequently Asked Questions

1. What type of reporting is available through TCM™?

TCM™ provides many standard reports, with user-defined parameters allowing you to customize as necessary. Some included reports are:

• Taxroll Status Report
• Refund Report
• NSF Check Report
• Distribution Report
• Distribution of Monies Collected Report
• Adjudicated Details Report
• Detailed Transaction Report
• Delinquent Listing
• Transferred Property Listing
• Tax Sale Register
• LTC Change Order Reports

2. Are you required to navigate with the mouse with TCM™?

No. TCM™ is a Windows based program, which fully supports both mouse or keyboard navigation. Special attention was paid to the design of the application to support minimum keystrokes, and therefore, fast keying of data entry.

3. Is security an option with TCM™?

TCM™ contains its own Security Manager module, in order to allow the client to define who does what within their own offices. Users with similar access requirements can be grouped together, and security granted at the group level, or at the user level. Security is granted at the individual task level, allowing you to have clearly defined roles assigned to each of your users.

4. What are the minimum requirements to run TCM™ in my office ?

TCM™ is built as a client/server application, therefore minimum requirements are split into those two categories. The server must be running Windows 2000 server, SQL Server 2000, and have high-speed remote connectivity. The client PCs must be running no less than Windows 2000, and we recommend 512MB of memory. For further requirements, please contact Software & Services, 1.800.467.4477.

5. I adjudicated a property by mistake. How do I fix it?

Do a Transaction Reversal on the Recording Fee. TCM™ recognizes that the Recording Fee is part of the adjudication process, so it deletes the fee and returns the status to "Transferred". Then, through the Deeds & Redemptions Menu, remove the notice from Deeds & Redemptions.

6. How does TCM™ distinguish between current year and prior year taxes?

TCM maintains data by individual years. The user must choose which year they are inquiring on.

7. Are any other packages required for TCM™ to work properly?

Microsoft Word 2000 must be installed on any client PC which may request an Ad Listing. This function generates a word document which can then be edited by the user.

8. Final payment for prior year taxes on a bankrupt property is received. It is a partial payment, but final payment nonetheless. How should this be put back on the tax roll so payment can be recorded?

First, do a change order and manually adjust the tax amounts to reflect the payment amount. Take the payment.

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